Privacy
Last updated: 6 September 2026.
Who we are
Chauffeurz Transfer (“we”, “us”, “our”) operates chauffeurztransfer.co.uk and arranges pre-booked private hire journeys in London and to destinations across England. We are the data controller for the personal data described in this policy.
You can reach us about anything in this policy at contact@chauffeurztransfer.co.uk or on WhatsApp.
The personal data we collect
When you get a quote or send an enquiry
- Your name, email address and phone number
- Pick-up and drop-off addresses, and your journey date and time
- Your flight number, if you give us one, so we can track your landing
- Any other details you tell us, such as passenger numbers or a request for a child seat
If you apply to drive for us
Driving for us means handling paying passengers, so the application asks for more than a normal job form: your name, address, postcode, phone, email and date of birth; your driving licence, PHV driver badge and DBS certificate numbers and expiry dates; your right-to-work code; your vehicle’s make, model, colour, registration, year, PHV vehicle licence and insurance policy details; your bank sort code and account number, so we can pay you weekly if you join us; and an emergency contact name and phone number. We also ask for scans of your photo ID, licence, badge, DBS certificate, vehicle licence and insurance documents.
These documents are stored outside any publicly guessable web address, checked to confirm they are genuinely image or PDF files, and only ever accessed through time-limited links that expire after 15 minutes.
If you apply for a corporate account
Your company name, your name, phone number, email address and an estimate of your monthly journey volume.
If you pay by card
Card payments are handled directly by our payment provider, Stripe, through the WP Simple Pay plugin on our site. Your card number, expiry date and security code go straight to Stripe and never reach our own servers. We keep a record that a payment was made, the amount, and a transaction reference, but not your card details.
When you browse the site
We use a small number of cookies. Essential ones run the site and are always on; analytics and marketing cookies are only set if you accept them. See our Cookies policy for the full list.
Why we use your data, and our legal basis for doing so
- To arrange and provide your journey (your name, contact details, addresses, flight number) – necessary to perform the contract between us once you accept a fare.
- To assess a driver application and, if you join us, to pay and manage you – necessary to perform that contract, and a legal obligation where we must verify a licence, a DBS certificate or your right to work.
- To review a corporate account application – necessary to perform that contract, or a step you asked us to take before entering one.
- To take a card payment – necessary to perform the contract, handled by Stripe under its own status as a data controller for payment processing.
- To prevent fraud and keep the site secure, for example rate-limiting form submissions – our legitimate interest in not being abused.
- Analytics and marketing cookies – only ever with your consent, given or refused through the cookie banner.
Who we share your data with
- The driver assigned to your booking, limited to what they need to find and identify you.
- Google, for address autocomplete and distance calculation on the quote form, and for Google Analytics if you accept analytics cookies.
- Stripe and WP Simple Pay, if you pay by card.
- Our email and hosting providers, who deliver enquiry notifications and keep the site running.
- The relevant licensing authority, insurer, or DBS, where we are legally required to verify or report driver information.
- An accountant or auditor, where needed for our financial records.
- Law enforcement or a regulator, if we are legally required to disclose data to them.
We do not sell your personal data to anyone.
Where your data is processed
Most of your data stays on our UK/EU hosting. Google and Stripe may process some data outside the UK; both provide standard contractual safeguards recognised under UK data protection law for doing so.
How long we keep your data
- Enquiries that don’t lead to a booking: up to 24 months from your last contact with us, unless you ask us to delete it sooner.
- Completed bookings: kept alongside our financial records (see below).
- Successful driver applications: for as long as you drive for us, and for a further 6 years afterwards to meet insurance, licensing and tax record-keeping obligations.
- Unsuccessful driver applications: deleted after 12 months unless you ask us to keep your details on file for future openings.
- Payment and invoicing records: 6 years, as required by HMRC.
Your rights
Under UK GDPR, you can ask us to:
- Give you a copy of the personal data we hold about you
- Correct anything that’s inaccurate or incomplete
- Delete your data, where we’re not required to keep it for a legal reason
- Restrict or object to how we use it
- Give you your data in a portable format
- Withdraw consent at any time, where we rely on consent (e.g. analytics cookies)
To do any of this, email contact@chauffeurztransfer.co.uk. If you’re not satisfied with how we’ve handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk.
Children
Our service isn’t aimed at children. If you book a child seat for a young passenger, we only ask for the child’s age or size to fit the right seat, nothing more.
Changes to this policy
We’ll update this page if what we collect or how we use it changes, and update the date at the top when we do.
Contact us
Questions about this policy, or about your data: contact@chauffeurztransfer.co.uk or on WhatsApp.