Terms

Last updated: 6 September 2026.

These terms apply whenever you book a journey through chauffeurztransfer.co.uk or by WhatsApp with Chauffeurz Transfer (“we”, “us”, “our”). Please read them before you book. You can reach us at contact@chauffeurztransfer.co.uk or on WhatsApp.

1. What we do

We arrange pre-booked private hire journeys, connecting you with licensed private hire drivers and vehicles. We don’t accept street hails or rank work, and there’s no meter: every fare is fixed and confirmed before you travel.

2. Making a booking

You give us your pick-up and drop-off details through the quote form or WhatsApp, we show you a fixed fare for each vehicle class, and you confirm the one you want along with your contact details. No account or card is required to make an enquiry. We’ll send you your driver’s name, photo, vehicle and registration before the day, along with a short phrase your driver will repeat back to you so you know you’ve got into the right car.

A booking is only confirmed once we’ve come back to you confirming it, not simply when you submit the enquiry form.

3. Fares

The fare we confirm at booking is the fare you pay. It already includes:

• Meet and greet, with a name board in arrivals
• Flight tracking, if you gave us your flight number, so a late landing doesn’t cost extra
• 60 minutes of free waiting time at airports (see clause 5 for other pick-ups)
• Child seats, fitted at no charge if you tell us the ages when you book
• Tolls, congestion charge and ULEZ

Traffic, roadworks, or a slower route your driver has to take make no difference to the price. If you ask for something extra on the day, such as an additional stop or a longer wait, we’ll agree that with you, and any extra cost, before it happens.

4. Payment

Our default is to confirm your booking over WhatsApp without taking payment in advance; you pay your driver directly at the time of your journey. Where we offer a “Pay now” option, it’s processed securely by Stripe. We never see or store your card details ourselves.

5. Waiting time

Airport pick-ups include 60 minutes of free waiting time from the time your flight lands. Pick-ups anywhere else include 15 minutes of free waiting time from the booked time. After that, additional waiting is charged at the rate we tell you when you book, or when you ask for the extra time.

6. Cancellations and changes

• More than 24 hours before pick-up: cancel free of charge.
• Between 24 hours and 3 hours before pick-up: a cancellation charge of up to 50% of the fare may apply if you paid in advance, or may be added to a future booking if you didn’t.
• Less than 3 hours before pick-up, or a no-show: the full fare may be charged. A no-show means you didn’t come to the pick-up point within the free waiting time in clause 5 and we couldn’t reach you.
• If we have to cancel a confirmed booking on our side, we’ll tell you as soon as we can, refund anything you’ve already paid for that journey, and try to help you find another way to travel.

To change or cancel a booking, use the same WhatsApp number or contact details you booked with, as early as you can.

7. Your responsibilities

• Give us accurate pick-up, drop-off and contact details, and a correct flight number if relevant.
• Tell us about any extra passengers, luggage, or child seats you need when you book, not on the day.
• Treat your driver and their vehicle with respect. We can end a journey early, without a refund, if a passenger is abusive, violent, or puts the driver or vehicle at risk.
• Don’t bring anything illegal, and follow your driver’s reasonable instructions about seatbelts and vehicle safety.

8. Our responsibilities

Every driver we work with holds a valid private hire driver’s licence and DBS check, and every vehicle holds a valid private hire vehicle licence, MOT and insurance, checked before they’re accepted and monitored through their licence and document expiry dates.

9. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud, since the law doesn’t allow us to exclude that liability.

Beyond that, our liability to you for a booking is limited to the value of the fare you paid for that journey. We’re not liable for indirect or consequential losses, such as a missed flight or connection, unless we caused it through our own negligence. We’re not liable for delays or failures caused by events outside our reasonable control, including severe weather, road closures, accidents, or strike action, though the price you were quoted still won’t change because of them.

If you’re travelling to catch a flight, ferry or train, please book with a reasonable buffer before your departure time; we track flights and plan routes carefully, but we can’t guarantee against events genuinely outside our control.

10. Complaints

If something goes wrong, tell us at contact@chauffeurztransfer.co.uk with your booking details and what happened, and we’ll look into it and come back to you.

11. Governing law

These terms are governed by the law of England and Wales, and any dispute will be handled by the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time; the version that applies to your booking is the one published when you booked. We’ll update the date at the top of this page whenever we make a change.